Support
Help from real specialists, whenever you need it
No ticket black holes and no scripted bots. Choose the channel that suits you — every enquiry reaches a qualified company secretary, accountant or solicitor.
Channels
Four ways to reach us
Phone support
Call our London team on +1 802 896 5754. Average answer time is under 30 seconds during business hours.
Monday – Friday, 9:00 – 18:00 (GMT)
Email support
Write to hello@meridiancorp.co.uk for anything non-urgent — filings, documents, billing or account changes.
Response within 1 working day
Client portal
Existing clients get priority support tickets, scanned statutory mail and live filing status in their online portal.
24/7 access • Priority queue
Contact form
Not a client yet? Send us your question through the contact form and a specialist will reply personally.
Response within 1 working day
Self-service
Guides and resources
Prefer to find the answer yourself? Start here.
Formation guides
Step-by-step guides to forming a limited company, LLP or dormant company — including what documents you need.
ExploreCompliance calendar
Know exactly when your confirmation statement, accounts and tax returns are due — and what penalties apply if late.
ExploreNon-resident handbook
Everything overseas directors need to know about UK companies: banking, identity checks, apostilles and tax treaties.
ExploreFAQ library
Answers to the questions we hear most — formation times, privacy, banking, penalties and billing.
ExploreOur commitments
Response times we hold ourselves to
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Phone calls answered in under 30 seconds
During business hours (Monday – Friday, 9:00 – 18:00 (GMT)).
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Emails answered within 1 working day
Portal tickets for existing clients take priority.
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Urgent compliance issues: same-day triage
Penalty threats, strike-off notices and bank freezes are escalated immediately.
Escalation
If something goes wrong
- 1
Raise it with your specialist
Every client has a named account specialist. Most issues are resolved at first contact.
- 2
Formal review
If you are not satisfied, we escalate to a team lead for formal review within 2 working days.
- 3
Managing Director review
Any unresolved matter reaches our Managing Director, with a written outcome within 5 working days.